VG Well-Being Transport Inc. (VGTME) · Last updated: [INSERT DATE]

1. Introduction & Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile application, and the transportation, specialized accompaniment, logistics, and delivery services (collectively, the “Services”) provided by VG Well-Being Transport Inc. (“VGTME”, “we”, “us”, or “our”), a company incorporated in the Province of Québec, Canada. By accessing our website or app, requesting a quote, or booking any Service, you (“Client”, “you”) acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

  • Service(s) - medical and adapted transportation, specialized accompaniment, non-medical assisted transportation, commercial and corporate transportation, residential moving, courier and commercial delivery, and related logistics offered by VGTME.
  • Passenger - any individual transported or accompanied under a booking.
  • Parcel - any item, document, or shipment accepted by VGTME for delivery.
  • Booking - a confirmed request for Services placed by phone, email, the website, or the VG Transport (DMA) application.

3. Services Provided

VGTME provides transportation, accompaniment, and delivery services to businesses, healthcare institutions, community organizations, residential care facilities, and private clients across Québec. The scope, vehicle type, and level of assistance for each booking are confirmed at the time of reservation. VGTME reserves the right to refuse or modify any Service where it cannot be performed safely, lawfully, or as described.

Important: VGTME does not provide ambulance, paramedic, or emergency medical services. In a medical emergency, call 911. Medical-appointment transportation and accompaniment are non-emergency support services only.

4. Bookings, Scheduling & Confirmation

  • Bookings should be made in advance to guarantee availability; same-day and urgent requests are accommodated where possible.
  • A booking is confirmed only once VGTME issues a confirmation (by app, email, or phone).
  • You are responsible for providing accurate pickup and drop-off details, timing, any special needs (mobility aids, accompaniment requirements), and parcel contents/handling instructions.
  • VGTME will make reasonable efforts to meet scheduled times but is not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond its control.

5. Pricing, Quotes & Payment

  • Prices are based on factors such as distance, service type, duration, level of assistance, and any additional requirements, and may be provided as a quote or calculated by distance.
  • Quotes are valid for the period stated and may be revised if the requested Service changes.
  • Payment terms (method, deposits, invoicing for business accounts) are specified at booking. Applicable taxes (GST/QST) are added where required.
  • [Insert your accepted payment methods and any deposit / corporate-account terms.]

6. Cancellations, No-Shows & Refunds

  • Cancellations must be made at least [INSERT NOTICE PERIOD, e.g. 24 hours] before the scheduled Service to avoid a cancellation fee.
  • No-shows or late cancellations may be charged in full or in part. [Specify your fee.]
  • Refunds, where applicable, are processed according to [insert refund policy].

7. Client Responsibilities

  • Be ready at the agreed pickup time and location, and ensure safe access for the vehicle.
  • Provide accurate information about the Passenger’s mobility, medical, or accessibility needs so the appropriate vehicle and staff can be assigned.
  • Treat drivers and staff with respect; VGTME may refuse or terminate Service in cases of abusive, unsafe, or unlawful conduct.
  • Ensure that parcels are properly packaged and that their contents are lawful and accurately declared.

8. Medical, Adapted Transport & Accompaniment

For passengers living with reduced mobility, an intellectual disability, autism spectrum disorder, behavioural-health needs, or other conditions, VGTME assigns trained staff and suitable vehicles where requested and available. VGTME does not currently operate ramp or lift equipped vehicles, and passengers must be able to transfer into a standard vehicle seat. The Client (or their representative) is responsible for disclosing all relevant needs in advance. VGTME staff provide assistance and accompaniment but do not administer medical treatment.

9. Delivery & Courier Terms

  • VGTME may require proof of delivery (electronic signature, photo, or confirmation) and is not responsible for items once delivery is confirmed at the designated address or to the designated recipient.
  • Prohibited, hazardous, illegal, perishable-without-arrangement, or improperly packaged items will not be accepted. [List any restricted items.]
  • Claims for loss or damage must be reported within [INSERT TIMEFRAME] of the scheduled delivery, subject to the liability limits below.

10. Liability & Limitation

To the maximum extent permitted by applicable law, VGTME’s liability for any loss, damage, or delay arising from the Services is limited to [INSERT LIMIT - e.g. the amount paid for the affected booking]. VGTME is not liable for indirect, incidental, or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under the laws of Québec.

11. Insurance

VGTME maintains the insurance coverage required to operate its Services in Québec. Details of coverage are available on request.

12. Confidentiality & Privacy

VGTME handles personal and medical information with strict confidentiality and in accordance with applicable Québec and Canadian privacy legislation. Our collection and use of personal information are described in our Privacy Policy.

13. Conduct & Safety

For everyone’s safety, passengers must follow reasonable instructions from VGTME staff, use seatbelts and securement devices, and refrain from any behaviour that endangers the vehicle or its occupants. VGTME may decline or end a trip where safety is at risk.

14. Intellectual Property

All content on this website and app - including text, graphics, logos, and the VG Transport name and branding - is the property of VGTME or its licensors and may not be reproduced without written permission.

15. Third-Party Services & Application

Our Services may rely on third-party tools, including the VG Transport (DMA) application for booking and real-time delivery management. Your use of such tools may be subject to their own terms. VGTME is not responsible for the content or availability of external websites linked from our site.

16. Events Beyond Our Control

VGTME is not liable for failure or delay in performing the Services due to events beyond its reasonable control, including severe weather, road closures, accidents, strikes, public-health measures, or governmental actions. Where such an event continues for an extended period, either party may suspend or cancel the affected booking without penalty.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein. Any dispute shall be submitted to the courts of the judicial district of [INSERT DISTRICT, e.g. Laval], Québec.

18. Changes to These Terms

VGTME may update these Terms from time to time. The revised version takes effect when posted on this page, with the “Last updated” date amended accordingly. Continued use of the Services after changes constitutes acceptance of the updated Terms.

19. Contact Us

For questions about these Terms, please contact:

VG Well-Being Transport Inc.
1100 Boul. Crémazie Est, Suite #201
Montréal, QC H2P 2X2, Canada
Phone: 514-889-1179
Email: info@vgtransportmieuxetre.ca