A residential care facility does not need another vendor to manage. It needs transport that turns up, staff who already know the resident, and a report that lands with the care team afterwards without anybody having to ask for it twice.
VG Well-Being Transport works with ressources intermediaires, ressources de type familial and other ressources non institutionnelles across Quebec, alongside residential care facilities and community residences.
We contract directly with RI and RTF operators, and through the CIUSSS or CISSS where that is how the facility is set up. There is no minimum contract value and no minimum duration, so a facility running one appointment a month is as real a client as one running a daily schedule.
“For more than two years, VGTME has provided reliable, professional, and compassionate transportation and accompaniment services for our residents. Their team understands the unique needs of individuals living with intellectual disabilities and autism spectrum disorder. We trust them completely and highly recommend their services.”Management Team, residential care partner
Every service below can run as a one off or as a standing arrangement built into your weekly schedule.
One companion, one resident, from pickup to documented handover. Where an intervention plan exists and we are authorised to see it, we work to it.
Up to six passengers per vehicle, with multiple vehicles coordinated for larger groups and staffing set by assessment.
Appointments with support at check in, in the consultation room where the resident wants it, and prescription collection on the way back.
Where authorised, we take the transport side scheduling work off your team entirely.
For residents with higher or more complex needs, going beyond standard transport in planning and supervision.
Concrete, transport related support for your educators and care staff rather than a vague promise of partnership.
In Quebec these are distinct categories with distinct regulators and distinct buying processes, and a supplier who blurs them tends to be a supplier who has not actually worked with them.
A ressource intermediaire and a ressource de type familial are separate designations under the Ministry of Health and Social Services, with different structures and different relationships to the CIUSSS or CISSS. Ressources non institutionnelles is the umbrella term covering the broader family of community based residential services.
We serve all of them. We use the terminology the Ministry uses because that is the language your own documentation is written in, and because a coordinator reading this page should be able to tell within a sentence whether we understand the sector they work in.
For seniors specifically, CHSLD and RPA arrangements are covered on our long term care for seniors page, which deals with the different procurement routes those sectors use.
Some residential care facility operators hold their own budget and contract with us directly. Others procure through the CIUSSS or CISSS. Some sit under a community organisation that handles the arrangement on their behalf. All three are normal, and none of them creates a complication at our end.
We contract directly with RI and RTF operators, through CIUSSS and CISSS, with community organisations, with healthcare institutions, and with other authorised service providers. Where a facility is unsure which route applies to them, we are happy to work it through. It is a question we get regularly and it usually resolves in a single conversation.
There is no minimum contract value or duration. We take on occasional work, short term cover and pilot projects as readily as annual agreements. Most of our long standing partnerships began with one recurring run that somebody wanted to test before committing to anything larger.
Organisations running several kinds of movement, transport plus courier plus supplies, usually consolidate them under corporate transportation solutions.
Nothing about a resident leaving the building should become informal simply because a third party is doing the driving. Where your facility requires it, we follow your departure and return procedure. Confirming resident identity, coordinating with care staff, verifying transport instructions, documenting times, and communicating relevant observations on return.
After each service we can provide a transport and accompaniment report covering pickup and drop off times, arrival confirmations, observations relevant to the journey, incidents or unusual events, resident participation, and recommendations for future transport. Delivered electronically or in writing, in whatever format fits the process you already run rather than one we would prefer.
Clinical scheduling and medical decisions stay with your healthcare provider. Our role is to simplify transport coordination, not to take on anything clinical.
Where authorised, our companions carry and manage transport related documentation supplied by the facility. Resident identification documents, transport authorisations, appointment confirmations, consent forms required for the journey, care instructions relevant to transport, and emergency contact information.
This matters more than it sounds. A resident arriving at a clinic without the right consent form means a wasted appointment, a wasted journey, and a resident who has been through the disruption for nothing. Carrying the paperwork properly is part of the service rather than an administrative extra.
All documentation is handled securely and confidentially in accordance with Quebec privacy legislation and your own organisational policies. We maintain a written privacy policy compliant with Law 25, personal information is stored securely, access is restricted to operational need, staff sign confidentiality agreements, and privacy and information security training is ongoing.
Occasional work, short term cover and pilot projects are as welcome as annual agreements. Most long partnerships started with one run.
Daily runs, weekly appointments, recurring therapy, educational programmes and community integration activities, planned in advance.
Trip and incident reporting in your format, plus secure handling of any documentation we carry under Law 25.
Directly with the RI or RTF operator, through the CIUSSS or CISSS, or via a community organisation, whichever fits your procurement.
Send us a typical week and we come back with a workable schedule and a quote.
A typical week, the resident profiles, and any intervention plans we would work to.
We confirm what we can cover safely and flag anything falling outside our scope.
Per trip, hourly, by distance, monthly or annual, set to fit how your facility is funded.
Service starts, with reports back to your care team in your existing format.
Every accompaniment staff member holds first aid and CPR certification and autism and intellectual disability training, and staff assisting with mobility hold PDSB, the Quebec standard for safe client transfer. All undergo a criminal background check, a vulnerable sector check where applicable, identity verification and reference verification.
New staff complete 20 to 40 hours of structured onboarding before working independently, covering dignity and person centred care, mental health awareness, confidentiality and privacy legislation, safe transport procedures, emergency procedures, documentation and incident reporting, infection prevention, behaviour management and de-escalation, defensive driving, and practical shadowing alongside an experienced colleague.
Staff wear professional identification badges and many wear branded uniforms, so your care team knows at a glance who has arrived at the door.
Where a resident needs structured behavioural or sensory support, the approach is set out on our specialized client accompaniment page.
Billing can be per trip, hourly, by distance travelled, by waiting time, on a monthly or annual service agreement, on a customised contract, or a combination. The structure is set to fit how your facility is actually funded rather than how we would prefer to invoice.
For facilities running standing schedules, an agreement is almost always better value than booking run by run. It holds capacity, it lets us assign consistent companions, and it gives your finance team a predictable figure to work with. For facilities testing the service, per trip billing keeps the initial commitment small.
We do not publish rates, because distance, duration, staffing level and support complexity vary too much for a headline number to be honest. Send us a typical week and we will come back with a figure you can take to your budget holder.
Residents need to be able to transfer into a standard vehicle seat, and our staff work within a strictly non-clinical scope.
Where a request falls outside what we can deliver safely, we say so at the point of request and help point you toward a more appropriate provider. We would rather decline early than fail someone mid-journey.
Facilities usually combine two or three of these under one arrangement.
Non-emergency medical transportation with support at check in, in the appointment and on the return journey.
Outings, appointment runs and family visits for CHSLD, RPA and senior care residences.
Groceries, pharmacy, activities and goal directed community participation for residents.
Both. Depending on how the residential care facility is set up, we contract directly with RI and RTF operators, or through the CIUSSS or CISSS. Community organisations, healthcare institutions and other authorised providers can also contract with us directly.
Yes. Ressources intermediaires and ressources de type familial are distinct designations under the Ministry of Health and Social Services, and ressources non institutionnelles is the umbrella term for the broader family of community based residential services. We serve all of them and use the Ministry's terminology because that is the language your own documentation uses.
No. There is no minimum contract value or duration. We take on occasional work, short term cover and pilot projects as readily as annual agreements. Most of our long term partnerships began with a single recurring run somebody wanted to test first.
After each service we can provide a transport and accompaniment report covering pickup and drop off times, arrival confirmations, observations relevant to the journey, incidents or unusual events, resident participation, and recommendations for future transport where useful. Reports are delivered electronically or in writing, in whatever format fits your existing process.
We transport up to six passengers in a single vehicle and coordinate multiple vehicles for larger groups. Staffing is set per group according to the intervention plans, behavioural support requirements and the safety assessment for that particular run rather than to a fixed ratio.
Where authorised, our companions carry and manage transport related documentation supplied by the facility. Resident identification, transport authorisations, appointment confirmations, consent forms, care instructions relevant to the journey and emergency contact details. All of it is handled under our written privacy policy in accordance with Quebec's Law 25.
Wherever the roster allows. For residents who rely on routine, a familiar companion removes a variable from every journey and means we are not re briefing somebody on mobility and communication needs each time. Standing schedules make this considerably easier to guarantee than ad hoc bookings.
Four concrete things. Communicating significant observations from the journey to the care team. Reporting behavioural changes, mobility concerns or safety observations noticed in transit. Reinforcing the routines and behavioural strategies already set out in the resident's intervention plan. And keeping communication consistent between the facility, the family and healthcare providers on transport related matters.
Per trip, hourly, by distance travelled, by waiting time, on a monthly or annual service agreement, on a customised contract, or a combination, set to fit how your residential care facility is funded. For standing schedules an agreement is usually better value than booking run by run.
Send us a typical week and we will come back with a workable schedule and a quote.
