Family visits get postponed. Appointments get consolidated until the day is exhausting for everybody. Outings quietly stop being planned at all, not because anybody decided against them but because the logistics became the deciding factor.
VG Well-Being Transport takes the transport and accompaniment off the residence, so getting a resident out stops being an operational decision and goes back to being a care decision. That is the whole purpose of the service.
We work across the full range of elderly long term care settings: public and private CHSLD, private seniors' residences, intermediate and family type resources serving seniors, other community based residential organisations, and CIUSSS and CISSS operated programmes. Each sector has its own procurement route, and we adapt to yours rather than asking you to adapt to ours.
“The level of respect, courtesy, and attention shown to our residents is exceptional. VGTME's staff genuinely care about the well-being and comfort of the people they serve.”Senior residence coordinator
Group size, staffing and duration are set through a pre service assessment covering mobility, supervision requirements and safety.
Appointments with support at check in, in the consultation room where the resident wants it, and prescription collection on the way back.
Planned outings with the supervision level agreed before departure rather than improvised once everybody is out of the building.
Both directions. Residents out to family, and family members in to the residence.
Regular participation in activities beyond the building, with accompaniment throughout where it is needed.
A public CHSLD, a private CHSLD and a private seniors' residence are not variations on a theme. They answer to different regulators, they procure differently, and the person authorising a resident's outing sits in a different chair in each one. Naming them precisely is the first sign that a supplier has genuinely worked in the sector.
We provide transport and accompaniment for long term care for seniors across public CHSLD, private CHSLD, private seniors' residences, intermediate resources and family type resources serving seniors, other community based residential organisations, CIUSSS and CISSS operated programmes, and community organisations supporting seniors and vulnerable adults.
Each of those has its own policies, operating procedures and regulatory requirements, and we adapt to yours. What does not change is the standard applied to the resident sitting in the vehicle.
Facilities serving adults under a different designation will find the detail on our residential care facility page.
We transport residents living with cognitive impairment or dementia where the service can be delivered safely. We work from the intervention plan and in close collaboration with the residence and the family, because the people who know the resident best should be setting the approach.
Our measures include continuous supervision throughout the outing, clear communication and reassurance, structured routines and predictable schedules, regular check ins with caregivers, and immediate contact with the residence if a concern arises.
If a resident becomes disoriented or wants to leave unexpectedly, our companions use calm reassurance, redirect attention where appropriate, and notify the residence or designated contact immediately while following the agreed safety procedure. Wandering risk is a planning question rather than an improvisation question, and treating it as the latter is how outings go wrong.
Where your residence requires it, we follow your departure and return procedure. Confirming resident identity, coordinating departure with nursing or care staff, verifying transport instructions, documenting departure and return times, and communicating any relevant observation on return.
Nothing about a resident leaving the building becomes informal simply because a third party is doing the driving. Your records stay complete, your nursing team stays informed, and the chain of responsibility does not develop a gap in the middle of it.
Every accompaniment staff member holds first aid certification and CPR certification, and autism and intellectual disability training. Staff assisting residents with mobility needs are trained in PDSB, the Quebec standard for safe client transfer, which matters a great deal in a population where a poorly executed transfer causes real injury.
Every staff member undergoes a criminal background check, a vulnerable sector check where applicable, identity verification and reference verification before working with residents. Given who we transport, this is not treated as a formality to be completed at some point.
New staff complete 20 to 40 hours of structured onboarding before working independently, covering dignity and person centred care, mental health awareness, professional communication, confidentiality, safe transport procedures, emergency procedures, documentation and incident reporting, infection prevention, behaviour management and de-escalation, defensive driving, and shadowing alongside an experienced colleague. Refresher training runs through the year.
Staff wear professional identification badges and many wear branded uniforms, so your nursing team knows immediately who has arrived at the door.
Residents using folding wheelchairs, walkers or canes travel with their mobility aid, which our staff load and unload. Continence supplies and personal belongings travel with the resident as a matter of course rather than as a special request, because an outing where somebody is anxious about dignity is not a successful outing whatever else went right.
Residents requiring oxygen or other specialised medical equipment are assessed individually, to establish whether transport can be delivered safely within our non-clinical scope. Where it cannot, we say so and coordinate with your team on an alternative rather than attempting it and hoping for the best.
We do not currently operate ramp or lift equipped vehicles. Residents need to be able to transfer into a standard vehicle seat, and we do not provide stretcher or ambulance transport. We would rather you knew that in the first conversation than discovered it at the door on the morning of an outing.
Where it is appropriate and within our scope, we provide transport for medical appointments, family visits and other essential travel for residents receiving palliative or end of life care.
Our role is non-clinical and focused on comfort, dignity and safe transport. These journeys are planned in close collaboration with the family and the healthcare team, and we would rather decline a request than handle one of these badly. There is no second chance at getting it right.
One off transport, recurring weekly schedules, monthly agreements or annual contracts. A residence of any size can work with us.
Criminal and vulnerable sector checks, first aid and CPR certification, and 20 to 40 hours of onboarding before independent work.
Sign out and sign in to your procedure, with times recorded and observations reported on return.
Public CHSLD, private CHSLD, private residence or intermediate resource, we work to your sector's procurement route.
Tell us what a typical month looks like and we will build around it.
Outings, appointment runs and family visits across a typical month.
Mobility, supervision requirements and safety, which set group size and staffing.
Built to fit how your residence is funded, with no minimum commitment.
Service starts, with sign out, sign in and observations recorded to your procedure.
We maintain a written privacy policy and handle personal information in accordance with Quebec's Law 25. Personal information is collected and stored securely, access is restricted to operational need, medical and personal information is handled confidentially, staff sign confidentiality agreements, and privacy and information security training is ongoing.
Observations from an outing go to your designated contact rather than to whoever happens to ask. Where a family member wants information about a journey, they receive it through the channel your residence has authorised, which protects your team as much as it protects the resident.
We offer one time transport, recurring weekly schedules, monthly service agreements, annual contracts and longer term partnerships. There is no minimum contract for senior care residences, and a small residence arranging one outing a month is a real customer rather than a trial we are tolerating.
Billing may be per trip, hourly, by distance travelled, by waiting time, or under a service agreement, structured to fit how your residence is funded. For recurring outings and appointment runs, an agreement holds capacity and lets us assign consistent companions your residents come to recognise.
We do not publish rates. Send us what a typical month looks like, the outings, the appointment runs, the family visits, and we will come back with a schedule and a figure.
Residents need to be able to transfer into a standard vehicle seat.
Where a request falls outside what we can deliver safely, we say so at the point of request and help point you toward a more appropriate provider. We would rather decline early than fail someone mid-journey.
Residences usually combine two or three of these under a single arrangement.
Non-emergency medical transportation with a companion through check in, the appointment and the journey home.
Door-to-door transportation with walking and stairway assistance for individual residents and families.
Structured support for residents living with cognitive change, agreed with the family in advance.
Public and private CHSLD, private seniors' residences, intermediate resources and family type resources serving seniors, other community based residential organisations, CIUSSS and CISSS operated programmes, and community organisations supporting seniors and vulnerable adults.
Yes, where the service can be delivered safely. We work from the intervention plan and in close collaboration with the residence and the family. Our measures include continuous supervision throughout the outing, clear communication and reassurance, structured routines and predictable schedules, regular check ins with caregivers, and immediate contact with the residence if a concern arises.
Our companions use calm reassurance, redirect attention where appropriate, and notify the residence or designated contact immediately while following the agreed safety procedure. Wandering risk is planned for before the outing rather than managed on the day.
Where your residence requires it, yes. We confirm resident identity, coordinate departure with nursing or care staff, verify transport instructions, document departure and return times, and communicate any relevant observation on return.
No. We offer one time transport, recurring weekly schedules, monthly agreements, annual contracts and longer term partnerships. A residence of any size can work with us, and we would rather earn a larger arrangement than require one at the outset.
Every accompaniment staff member holds first aid and CPR certification and autism and intellectual disability training, and staff assisting with mobility are trained in PDSB. All undergo a criminal background check, a vulnerable sector check where applicable, identity verification and reference verification, then complete 20 to 40 hours of structured onboarding before working independently.
Yes, as a matter of course rather than as a special request. Mobility aids, continence supplies and personal belongings travel with the resident. Residents requiring oxygen or other specialised medical equipment are assessed individually to establish whether transport can be delivered safely within our non-clinical scope.
Under a written privacy policy in accordance with Quebec's Law 25. Secure storage, access restricted to operational need, confidentiality agreements signed by every staff member, and ongoing privacy and information security training. Observations from an outing go to your designated contact through the channel your residence has authorised.
Where it is appropriate and within our scope, yes, for medical appointments, family visits and other essential travel. Our role is non-clinical and focused on comfort, dignity and safe transport, and these journeys are planned in close collaboration with the family and the healthcare team.
Tell us what a typical month looks like and we will come back with a schedule and a quote.
