A missed grocery run. A prescription left uncollected. A bank visit that feels impossible alone. Individually these are minor. Together they are how a person's world quietly gets smaller, usually without anybody deciding that it should.
VG Well-Being Transport provides community support services covering everyday errands, activities and community participation. The aim is to keep people doing things for themselves, with support alongside rather than in front, and ideally for the client to need us less by the tenth visit than they did on the first.
Every arrangement is set with the client and, where there is one, the referring organisation. We work toward goals other people have set rather than goals we have invented.
How involved the companion is depends entirely on the client and on what has been agreed in the service plan.
Support through the whole trip, at whatever level the client actually wants rather than a standard package.
Accompaniment to the pharmacy, or collection on the client's behalf where authorised and permitted.
Recreational, sport and educational participation, supported only to the degree genuinely needed.
Cultural and community participation, and goal directed work toward greater independence.
This is the area where trust matters most, so we are specific about it rather than vague. Our written policies require confidentiality, documentation of the service provided, clear professional boundaries and immediate reporting of any concern.
These safeguards exist to protect the client first, and to make it straightforward for a residence or care team to authorise this service without hesitating over it.
Community integration support is usually tied to an intervention plan set by the client's healthcare team, residence, family or legal representative. Typical goals include increasing independence, developing life skills, improving community participation, reducing social isolation, and supporting access to healthcare, education, employment or recreation.
Where no formal plan exists, we build the approach with the client and the referring organisation. We do not set clinical goals ourselves, because that is not our role and pretending otherwise would not serve anybody.
For clients who need structured behavioural or communication support during these outings, our specialized client accompaniment page covers how that is arranged.
Respite only works if the transport works. A carer who has to drive both legs themselves has not really had a break, and a client who arrives distressed has not had a good start to theirs.
A typical respite service covers transport between the client's home and the respite location, accompaniment through both pickup and drop off, and communication with caregivers at each end so nothing is lost in the handover. Where it is requested, we can also provide additional support before or after the journey itself.
Funding varies. Respite transport may be paid by the family directly, by an intermediate resource, by a community organisation, by a healthcare institution, through a government funded programme, or by another authorised agency. We work with all of them and will tell you which route tends to be simplest for your situation.
We primarily transport and accompany individuals to cultural and community activities that families, community organisations, educational institutions or healthcare providers have already organised. We are not an activities provider, and a transport company inventing somebody's social calendar would be overstepping.
Where an organisation asks, we can help coordinate transport logistics for a small group attending a community event. Several pickups timed to a single arrival, or a staggered return that suits different energy levels. Group size is set through a pre service assessment covering mobility and supervision requirements, and we transport up to six passengers per vehicle with additional vehicles coordinated for larger groups.
The goal is meaningful participation. A client who reaches the event but spends it overwhelmed and waiting to leave has not participated in anything.
There is no fixed maximum length for an outing. Services range from a short local errand to a full day's accompaniment, subject to availability. Minimum booking periods may apply depending on the type of service and the distance involved, and for recurring or long duration support we set up a service agreement rather than booking each occasion separately. It costs less and it lets us hold the same companion.
Cancellations made more than 24 hours before the scheduled service are free of charge. Same day cancellations may attract a fee where a driver and support staff have already been assigned. No cancellation fee applies where the cancellation results from a medical emergency, a hospital decision, or other circumstances outside the client's control.
Recurring clients, healthcare facilities and public organisations have flexible cancellation arrangements set out in their service agreements. The policy exists to keep scheduling reliable rather than to penalise people for the realities of the healthcare system.
The companion does what the client cannot comfortably do alone, and no more. Doing too much is its own kind of harm.
Services are recorded, boundaries are written down, and any concern goes to the authorised contact immediately.
Where continuity matters we assign the same companion, so trust builds instead of restarting every visit.
From a short local errand to a full day out, with recurring schedules set up under a service agreement.
Community support is funded through a mix of routes: private families, intermediate resources, CHSLD and RPA facilities, CIUSSS and CISSS contracts, private insurers, CNESST, SAAQ, community organisations and other public and private bodies.
Billing may be per trip, hourly, by distance travelled, by waiting time, on a monthly or annual service agreement, on a customised contract, or a combination. Errand and outing work is most often hourly, because the variable is time rather than distance.
We do not publish rates. A quote that ignores duration, distance and the level of support needed would be misleading, and this is not work where a headline price means anything useful. Tell us what is involved and we will price it properly.
Accompanying somebody through their errands means learning a great deal about how they live. Where they bank, what they buy, which pharmacy they use, who they see. That information is handled with the same seriousness as anything medical.
We maintain a written privacy policy and handle personal information in accordance with Quebec's Law 25. Personal information is collected and stored securely, access is restricted to operational need, staff sign confidentiality agreements, and privacy and information security training is ongoing.
Our written policies also require documentation of the service provided and immediate reporting of any concern. Where a companion notices something that worries them, a change in the client's condition or a situation that does not look right, it goes to the authorised contact promptly rather than waiting for the next scheduled review.
Clients need to be able to transfer into a standard vehicle seat.
Where a request falls outside what we can deliver safely, we say so at the point of request and help point you toward a more appropriate provider. We would rather decline early than fail someone mid-journey.
Community support often sits alongside one of these. Tell us the full picture and we will suggest the right combination.
Structured, plan led support for autistic people, people with intellectual disabilities and older adults.
Non-emergency medical transportation with support at check in, in the appointment and on the way home.
Door-to-door transportation with a hand at both ends for clients who are fine once they arrive.
No. Our staff do not use or retain a client's debit card, credit card or banking credentials, do not manage client funds, do not act under a power of attorney, do not retain PIN numbers and do not conduct transactions independently. The client remains in control of every decision and authorisation.
Yes. Our companions can accompany a client to their financial institution, assist with mobility and finding their way inside the branch, provide communication support where the client asks for it, and remain nearby for reassurance and safety. What they do not do is take any part in the transaction itself.
Where the client, family or referring organisation authorises it and the pharmacy's own policy permits, yes. Alternatively our companion accompanies the client to the pharmacy and assists throughout the visit. Our staff do not give medical advice or alter prescribed treatment.
It depends what has been agreed. The companion may take part alongside the client, stay nearby to supervise and assist when needed, wait at the venue until the activity finishes, or return later for pickup where that has been arranged in advance.
No fixed maximum. Services range from a short local errand to a full day's accompaniment, subject to availability. Minimum booking periods may apply depending on the type of service and the distance involved, and recurring support is set up under a service agreement rather than booked occasion by occasion.
Funding comes through several routes: private families, intermediate resources, CHSLD and RPA facilities, CIUSSS and CISSS contracts, private insurers, CNESST, SAAQ, community organisations and other public and private bodies. Errand and outing work is most often billed hourly, because the variable is time rather than distance.
Cancellations more than 24 hours ahead are free of charge. Same day cancellations may attract a fee where a driver and support staff have already been assigned. No fee applies where the cancellation results from a medical emergency, a hospital decision or other circumstances outside the client's control.
No. We transport and accompany individuals to activities already organised by families, community organisations, educational institutions or healthcare providers. Where an organisation asks, we can help coordinate transport logistics for a small group attending a community event, but we are not an activities provider.
We transport up to six passengers in a single vehicle and coordinate multiple vehicles for larger groups. Group size, staffing and duration are set through a pre service assessment covering mobility, supervision requirements and safety rather than to a fixed ratio.
Under a written privacy policy in accordance with Quebec's Law 25. Personal information is collected and stored securely, access is restricted to operational need, staff sign confidentiality agreements, and privacy training is ongoing. Our policies also require documentation of services provided and immediate reporting of any concern.
Tell us the goals and the schedule, and we will build the arrangement around them.
