VG Well-Being Transport Inc. (VGTME) · Last updated: [INSERT DATE]

1. Introduction

VG Well-Being Transport Inc. ("VGTME", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you entrust to us. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have. It applies to our website, our mobile application, and our transportation, specialized accompaniment, logistics, and delivery services (the "Services").

We handle personal information in accordance with applicable Canadian and Québec privacy legislation, including the Act respecting the protection of personal information in the private sector (Québec, as modernized by "Law 25") and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Who We Are

VGTME is a transportation, accompaniment, and delivery company based in Laval, Québec, serving businesses, healthcare institutions, community organizations, residential care facilities, and private clients. We are responsible for the personal information under our control and have designated a person in charge of the protection of personal information (see Section 13).

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Identification & contact information - name, phone number, email address, and billing or pickup/drop-off addresses.
  • Booking information - trip details, dates and times, parcel descriptions, and special instructions.
  • Accessibility and health-related information - only where you provide it so we can assign the right vehicle and trained staff (for example, mobility needs, accompaniment requirements, or conditions relevant to a safe trip). This is sensitive information that we treat with heightened care.
  • Payment information - processed to complete transactions; card details are handled by our payment provider and are not stored by us.
  • Website & app data - information collected automatically such as IP address, device and browser type, and usage data through cookies and similar technologies (see Section 9).

4. How We Collect Information

We collect information directly from you when you contact us, request a quote, make a booking, or use our app; from a person authorized to act on your behalf (such as a family member, caregiver, or referring institution); and automatically through our website and app.

5. How We Use Your Information

We use personal information to:

  • Provide, schedule, and deliver the Services you request;
  • Assign appropriate vehicles, drivers, and accompaniment staff;
  • Communicate with you about bookings, confirmations, and updates;
  • Process payments and manage accounts;
  • Ensure safety, quality, and compliance;
  • Improve our website, app, and Services;
  • Meet our legal and regulatory obligations.

We do not sell your personal information.

6. Consent

We collect, use, and disclose personal information with your consent, except where the law permits or requires otherwise. By providing your information and using our Services, you consent to the practices described in this Policy. For sensitive (including health-related) information, we rely on your express consent and use it only for the purposes for which it was provided. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting our privacy officer.

7. Sensitive & Health Information

Where you share accessibility or health-related details, we use them solely to deliver safe, appropriate transport and accompaniment. Access is limited to staff who need it to perform the Service, and the information is protected with appropriate safeguards.

8. Sharing & Disclosure

We may share personal information only as necessary with:

  • Our drivers and staff, to carry out your booking;
  • Service providers that support our operations (for example, our booking/delivery-management application provider and payment processors), under agreements that require them to protect your information;
  • The person who arranged the Service on your behalf, where applicable (such as a referring institution or caregiver);
  • Authorities or third parties where required by law or to protect rights, safety, and property.

9. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how it is used. You can control cookies through your browser settings. We use Google Analytics to understand how our website is used and to improve it. Google Analytics collects usage data subject to Google's own privacy terms.

10. Data Retention

We keep personal information only as long as necessary to fulfil the purposes described in this Policy, to meet legal, accounting, or regulatory requirements, and to resolve disputes. When information is no longer needed, we securely destroy, delete, or anonymize it. [Insert your retention periods where applicable.]

11. How We Protect Your Information

We implement reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, disclosure, or use. While we take security seriously, no method of transmission or storage is completely secure.

12. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw your consent to certain uses;
  • Request deletion of your information, where applicable;
  • Make a complaint about how we handle your information.

To exercise these rights, contact our privacy officer at the address below. We will respond within the timeframe required by law.

13. Person in Charge of Personal Information (Privacy Officer)

VGTME has designated a person responsible for the protection of personal information. You may reach them at:

[INSERT NAME / TITLE]
Email: info@vgtransportmieuxetre.ca
Phone: 514-889-1179

14. Transfers Outside Québec

Some of our service providers may store or process information outside Québec or Canada. Where this occurs, we take reasonable steps to ensure the information receives a comparable level of protection in accordance with applicable law.

15. Children's Privacy

Our website and app are not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian. Where we transport minors, the necessary information is provided by an authorized adult.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted on this page, with the "Last updated" date amended accordingly. We encourage you to review it periodically.

17. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact:

VG Well-Being Transport Inc.
1100 Boul. Crémazie Est, Suite #201
Montréal, QC H2P 2X2, Canada
Phone: 514-889-1179
Email: info@vgtransportmieuxetre.ca